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IT Service Manager (Sizewell C)

Job Category:  Information Technology
Contract Partner Company:  Jobs Service
Employing Company:  Sizewell C

The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.#SZCJobs

 

IT Services Manager
Sizewell C
 

Location: London (3 days per week) with travel to other sites.    
Contract: Permanent, full-time. 
Closing Date: Thursday 5th November 2026
Salary:  Circa £66,000 per annum, depending on experience.
Benefits include: 
Annual Leave: 28 days per annum, plus bank holidays. 
Bonus: 5% annual bonus. 
Defined Contribution Pension Scheme: with up to 7.5% employee contribution 15% employer contribution. 
 

Impact 


As IT Service Manager you will be responsible for the delivery, performance, and continual improvement of enterprise IT services supporting the Sizewell C programme. The role combines technical leadership, service management, supplier governance, and operational assurance to ensure that business-critical digital services remain secure, available, and compliant.


Operating within a highly regulated environment, as IT Service Manager you will lead and provide expertise across infrastructure, cloud services, end-user computing, applications, networks, cyber security operations, and site-based support services. The role will work closely with business stakeholders, project delivery teams, third-party suppliers, and cyber security teams to maintain operational excellence and ensure services meet business and regulatory requirements.
 

Principal Accountabilities, Activities and Decisions
 

Service Management & Operations


Own the end-to-end delivery of IT services across Sizewell C.
Ensure service performance achieves agreed SLAs, OLAs, and operational KPIs.
Lead Major Incident, Problem, Change, and Service Continuity processes.
Drive continual service improvement initiatives using ITIL best practices.
Manage service health reporting, operational dashboards, and executive-level service reviews.
Ensure (eventual) 24x7 support arrangements are effective for critical systems and sites.
 

Technical Leadership


Provide technical oversight across:
Microsoft 365 and Digital Workplace services
Cloud platforms (Azure)
Enterprise infrastructure and networks
Identity and Access Management
Business applications and integrations
Cyber security tooling and monitoring
Site IT and operational technology interfaces
Support technical design reviews and operational acceptance into service.
Ensure technical solutions are supportable, maintainable, and aligned with architecture standards.
 

Supplier & Contract Management


Manage multiple managed service providers and technology vendors.
Conduct regular service review meetings and performance assessments.
Monitor contractual obligations and supplier compliance.
Identify and escalate service risks and issues.
Drive accountability for service improvements and corrective actions.
 

Governance, Risk & Compliance


Ensure services comply with:
Nuclear industry requirements
Cyber security standards
Regulatory obligations
Data protection legislation
Internal governance policies
Support audits, assurance reviews, and compliance reporting activities.
Maintain operational risk registers and mitigation plans.
 

Supplier & Contract Management


Manage multiple managed service providers and technology vendors.
Conduct regular service review meetings and performance assessments.
Monitor contractual obligations and supplier compliance.
Identify and escalate service risks and issues.
 

Cyber Security & Resilience


Work closely with Cyber Operations and Cyber Assurance teams.
Ensure operational services meet security requirements and are appropriately monitored.
Support vulnerability management, patching compliance, and security incident response activities.
Contribute to business continuity and disaster recovery planning and testing.
 

Stakeholder Engagement


Build strong relationships with senior business stakeholders and project teams.
Act as the primary escalation point for service-related issues.
Communicate technical risks and service performance in business-friendly language.
Support the transition of new digital capabilities into operational support.
 

Knowledge, Skills, Qualifications & Experience


Significant experience managing enterprise IT services within a complex organisation.
Strong knowledge of ITIL Service Management practices.
Experience managing outsourced service providers and complex supplier ecosystems.
Technical background in infrastructure, cloud, applications, networking, or cyber security.
Experience with Microsoft 365, Azure, and enterprise service management tools.
Proven experience leading major incident and service recovery activities.
Strong analytical and problem-solving skills.
Excellent stakeholder management and communication skills.
Experience working within regulated industries such as Nuclear, Energy, Utilities, Defence, Financial Services, or Transportation
 

Desirable


ITIL Foundations certification.
Microsoft Azure certifications.
Experience supporting large-scale construction or infrastructure programmes.
Knowledge of Nuclear Site Licence obligations and security requirements.
Experience with ServiceNow and operational governance frameworks.
Project management methodologies.
 

Why Join Us?


Be part of one of the most important low-carbon energy projects in the UK.
Work in a mission-driven environment that values innovation, integrity, and long-term sustainability.
Comprehensive benefits, and opportunities for career development.
Flexible and hybrid working options.  

 

 

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.#SZCJobs

 

IT Services Manager
Sizewell C
 

Location: London (3 days per week) with travel to other sites.    
Contract: Permanent, full-time. 
Closing Date: Thursday 5th November 2026
Salary:  Circa £66,000 per annum, depending on experience.
Benefits include: 
Annual Leave: 28 days per annum, plus bank holidays. 
Bonus: 5% annual bonus. 
Defined Contribution Pension Scheme: with up to 7.5% employee contribution 15% employer contribution. 
 

Impact 


As IT Service Manager you will be responsible for the delivery, performance, and continual improvement of enterprise IT services supporting the Sizewell C programme. The role combines technical leadership, service management, supplier governance, and operational assurance to ensure that business-critical digital services remain secure, available, and compliant.


Operating within a highly regulated environment, as IT Service Manager you will lead and provide expertise across infrastructure, cloud services, end-user computing, applications, networks, cyber security operations, and site-based support services. The role will work closely with business stakeholders, project delivery teams, third-party suppliers, and cyber security teams to maintain operational excellence and ensure services meet business and regulatory requirements.
 

Principal Accountabilities, Activities and Decisions
 

Service Management & Operations


Own the end-to-end delivery of IT services across Sizewell C.
Ensure service performance achieves agreed SLAs, OLAs, and operational KPIs.
Lead Major Incident, Problem, Change, and Service Continuity processes.
Drive continual service improvement initiatives using ITIL best practices.
Manage service health reporting, operational dashboards, and executive-level service reviews.
Ensure (eventual) 24x7 support arrangements are effective for critical systems and sites.
 

Technical Leadership


Provide technical oversight across:
Microsoft 365 and Digital Workplace services
Cloud platforms (Azure)
Enterprise infrastructure and networks
Identity and Access Management
Business applications and integrations
Cyber security tooling and monitoring
Site IT and operational technology interfaces
Support technical design reviews and operational acceptance into service.
Ensure technical solutions are supportable, maintainable, and aligned with architecture standards.
 

Supplier & Contract Management


Manage multiple managed service providers and technology vendors.
Conduct regular service review meetings and performance assessments.
Monitor contractual obligations and supplier compliance.
Identify and escalate service risks and issues.
Drive accountability for service improvements and corrective actions.
 

Governance, Risk & Compliance


Ensure services comply with:
Nuclear industry requirements
Cyber security standards
Regulatory obligations
Data protection legislation
Internal governance policies
Support audits, assurance reviews, and compliance reporting activities.
Maintain operational risk registers and mitigation plans.
 

Supplier & Contract Management


Manage multiple managed service providers and technology vendors.
Conduct regular service review meetings and performance assessments.
Monitor contractual obligations and supplier compliance.
Identify and escalate service risks and issues.
 

Cyber Security & Resilience


Work closely with Cyber Operations and Cyber Assurance teams.
Ensure operational services meet security requirements and are appropriately monitored.
Support vulnerability management, patching compliance, and security incident response activities.
Contribute to business continuity and disaster recovery planning and testing.
 

Stakeholder Engagement


Build strong relationships with senior business stakeholders and project teams.
Act as the primary escalation point for service-related issues.
Communicate technical risks and service performance in business-friendly language.
Support the transition of new digital capabilities into operational support.
 

Knowledge, Skills, Qualifications & Experience


Significant experience managing enterprise IT services within a complex organisation.
Strong knowledge of ITIL Service Management practices.
Experience managing outsourced service providers and complex supplier ecosystems.
Technical background in infrastructure, cloud, applications, networking, or cyber security.
Experience with Microsoft 365, Azure, and enterprise service management tools.
Proven experience leading major incident and service recovery activities.
Strong analytical and problem-solving skills.
Excellent stakeholder management and communication skills.
Experience working within regulated industries such as Nuclear, Energy, Utilities, Defence, Financial Services, or Transportation
 

Desirable


ITIL Foundations certification.
Microsoft Azure certifications.
Experience supporting large-scale construction or infrastructure programmes.
Knowledge of Nuclear Site Licence obligations and security requirements.
Experience with ServiceNow and operational governance frameworks.
Project management methodologies.
 

Why Join Us?


Be part of one of the most important low-carbon energy projects in the UK.
Work in a mission-driven environment that values innovation, integrity, and long-term sustainability.
Comprehensive benefits, and opportunities for career development.
Flexible and hybrid working options.  

 

 

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.

Apply now »