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Customer Account Manager (Sizewell C)

Job Category:  Construction
Contract Partner Company:  Suffolk Safety Solutions
Employing Company:  Suffolk Safety Solutions

The SZC Jobs Service supports local people into exciting, long-term careers across our Project. #SZCJOBS

Customer Account Manager
Suffolk Safety Solutions


Permanent

39 hours per week 

 

Benefits 

  • Competitive salary and benefits package.
  • A key role in one of the UK's most significant infrastructure projects.
  • The opportunity to deploy and shape innovative PPE systems proven at Hinkley Point C.
  • The backing and expertise of two industry-leading partners: Mathias and Sons Ltd and Portable Space Ltd.
  • A culture that values safety, integrity and collaboration.


Role Overview

The Customer Account Manager will lead Suffolk Safety Solutions sales and customer service at Sizewell C. The role will be heavily focussed on building trusted relationships with key stakeholders - including SZC, principal contractors, and the site's extensive supply chain - while supporting the efficient, compliant, and innovative delivery of our PPE service.


The successful candidate will be dynamic, driven and thrive in a customer-facing role, with excellent customer service skills and a confident, friendly and polite manner. 


Key Responsibilities

•    Serve as the key point of contact for all customer account management matters
•    Proactive in understanding customer needs and sales opportunities
•    Support the timely and successful delivery of our products and services.
•    Identify areas for growth, innovation and implement appropriate strategies
•    Ensure good communication, internally and externally of customer expectations and our ability to achieve their expectations
•    Make commercial win-win decisions
•    Provide accurate and timely information as needed
•    Ensure swift resolution of customer complaints
•    Work to agreed deadlines

 

Skills & Experience Required

•    Must be dynamic and driven.
•    Excellent customer service skills and a confident, friendly and polite manner.
•    Highly organised with the ability to calmly multi-task / juggle multiple account management projects at a time.
•    Strong written and verbal communication skills with an excellent telephone manner.
•    A team player who possesses a positive 'can do' attitude.
•    Self-motivated, able to work on your own and prioritise your workload.
•    Experience in a similar role would be preferred


Personal Attributes

•    Trusted and credible professional with a collaborative, solution-focused mindset.
•    Adaptable and resilient, with the ability to perform in a dynamic project environment.
•    Passionate about safety, innovation, and continuous improvement.
•    Committed to building long-term, trust-based partnerships.

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The SZC Jobs Service supports local people into exciting, long-term careers across our Project. #SZCJOBS

Customer Account Manager
Suffolk Safety Solutions


Permanent

39 hours per week 

 

Benefits 

  • Competitive salary and benefits package.
  • A key role in one of the UK's most significant infrastructure projects.
  • The opportunity to deploy and shape innovative PPE systems proven at Hinkley Point C.
  • The backing and expertise of two industry-leading partners: Mathias and Sons Ltd and Portable Space Ltd.
  • A culture that values safety, integrity and collaboration.


Role Overview

The Customer Account Manager will lead Suffolk Safety Solutions sales and customer service at Sizewell C. The role will be heavily focussed on building trusted relationships with key stakeholders - including SZC, principal contractors, and the site's extensive supply chain - while supporting the efficient, compliant, and innovative delivery of our PPE service.


The successful candidate will be dynamic, driven and thrive in a customer-facing role, with excellent customer service skills and a confident, friendly and polite manner. 


Key Responsibilities

•    Serve as the key point of contact for all customer account management matters
•    Proactive in understanding customer needs and sales opportunities
•    Support the timely and successful delivery of our products and services.
•    Identify areas for growth, innovation and implement appropriate strategies
•    Ensure good communication, internally and externally of customer expectations and our ability to achieve their expectations
•    Make commercial win-win decisions
•    Provide accurate and timely information as needed
•    Ensure swift resolution of customer complaints
•    Work to agreed deadlines

 

Skills & Experience Required

•    Must be dynamic and driven.
•    Excellent customer service skills and a confident, friendly and polite manner.
•    Highly organised with the ability to calmly multi-task / juggle multiple account management projects at a time.
•    Strong written and verbal communication skills with an excellent telephone manner.
•    A team player who possesses a positive 'can do' attitude.
•    Self-motivated, able to work on your own and prioritise your workload.
•    Experience in a similar role would be preferred


Personal Attributes

•    Trusted and credible professional with a collaborative, solution-focused mindset.
•    Adaptable and resilient, with the ability to perform in a dynamic project environment.
•    Passionate about safety, innovation, and continuous improvement.
•    Committed to building long-term, trust-based partnerships.

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.

Apply now »