Service & Repair Coordinator CON40246

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Service & Repair Coordinator CON40246
The MEH Alliance – Altrad Babcock
Hinkley Point C 

Accountabilities

Customer Service

• Ensure a customer-focused approach throughout the service and repair process.
• Address enquiries and concerns promptly and professionally.
• Develop and implement strategies to improve overall satisfaction with relevant stakeholders.
• Collaborate with the relevant teams to resolve issues and improve future services.

Technical Expertise

• Stay up to date with project trends, industry trends, new technologies, and best practices.
• Seek technical guidance and to support team members.
• Deliver training sessions to enhance the technical skills of the team.
• Collaborate with relevant departments to address technical challenges.

Quality Control

• Support the Manger to enforce quality control measures to ensure high-quality service and repair work.
• Support regular inspections and audits to verify the accuracy and completeness of work.
• Deliver areas for improvement in service and repair processes.
• Deliver standard operating procedures (SOPs) to maintain quality standards.

Budget and Resource Management

• Support the management team to manage budgets for the service and repair department.
• Deliver resource allocation to meet service demands.
• Deliver cost-saving opportunities without compromising quality.

Continuous Improvement

• Proactively identify opportunities for process improvement.
• Implement and champion changes to enhance overall efficiency with.
• Encourage a culture of continuous improvement within the team.

Key Deliverables

Performance

• Support the development of weekly, monthly and quarterly reports for service completion rates and turnaround times.

Training and Development 

• Support the training and upskilling programs working with the MEHJV training department.
• Support regular audits on the repair and maintenance teams.

Quality Control Documentation

• Create and issue regular reports on quality control measures including inspection and servicing results, corrective actions taken and any and all adherence to standard operating procedures (SOP's).

Improvement Planning

• Deliver plans to address customer service feedback, including improvements in response times, issue resolution, and overall customer satisfaction.

Service and Repair Schedules 

• Update weekly and monthly schedules outlining service and repair assignments, ensuring optimal resource allocation and timely completion of tasks.

Process Development and Optimisation

• Deliver process optimisation initiatives, including before-and-after assessments, to demonstrate improvements in efficiency and effectiveness.

Multi Team Collaboration

• Support collaborations with other departments, resulting in streamlined processes, improved communication, and enhanced overall organisational efficiency.

Qualifications/Experience: 

A professional qualification with minimum of NVQ Level 2 is desirable or equivalent in plant maintenance discipline.

Note:

A competency-based interview will be required to either confirm the above requirements or justify a deviation from them.

• Ability to achieve BPSS clearance to work in the UK.
• CCNSG or CPCS Safety Passport
• Previous experience in service and maintenance support role, specifically managing the service and maintenance of plant, tools and equipment is very desirable.
• A good working knowledge of inventory management of assets is preferred.
• A good understanding of the hire industry is also beneficial. 
• A strong knowledge of inventory management systems and familiarity with inventory management software and systems is important. Proficiency in using computerised systems to track inventory, generate reports, and manage stock levels is often required.
• Attention to detail is crucial to maintain accurate inventory records and ensure efficient materials management. 
• Strong organisational skills are also necessary to handle multiple tasks, prioritise work, and meet deadlines.
• A good understanding of supply chain processes, including procurement, purchasing, and logistics, is valuable. Knowledge of how materials flow through the supply chain and the ability to coordinate with suppliers and internal departments is essential.
• Effective communication skills are important for coordinating with suppliers, internal teams, and stakeholders. The ability to work collaboratively in a team environment and build strong relationships is beneficial.
• Strong analytical skills to analyse data, identify trends, and make informed decisions regarding material planning and inventory management. Problem-solving abilities to address issues related to material shortages, quality concerns, and process improvements are valuable.
• Basic understanding UK health and safety legislation and regulations related to plant, tools and equipment in use or will be used throughout the project lifecycle this is important to ensure compliance and maintain a safe working environment.

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.