Order, Tracking and Receipting Team Leader (CON40191)
The HPC Jobs Service supports local people into exciting, long-term careers across our Project.
Order, Tracking and Receipting Team Leader
Altrad
Hinkley Point C
Accountabilities:
1.Team Leadership and Development:
- Lead and manage the order, tracking, and receipt team, providing guidance and support to ensure high performance.
- Conduct regular team meetings to communicate goals, expectations, and updates.
- Foster a positive and collaborative team environment.
- Identify training needs and facilitate professional development opportunities.
2. Order Processing:
- Oversee the end-to-end order processing to ensure accuracy and efficiency.
- Monitor order entry, modification, and cancellation processes.
- Coordinate with procurement to resolve order discrepancies and issues.
3.Shipment Tracking:
- Implement and maintain robust tracking systems for all shipments.
- Ensure timely and accurate updates on shipment statuses to relevant stakeholders.
- Liaise with logistics providers to address and resolve any shipping delays or issues.
4.Receipt of Goods:
- Supervise the receipt and verification of incoming goods.
- Ensure all received items are inspected for accuracy and quality.
- Coordinate with stores and inventory teams to ensure proper storage and recording of received goods.
5.Process Improvement:
- Identify areas for process improvement within order processing, tracking, and receipt operations.
- Develop and implement strategies to enhance efficiency, reduce errors, and improve service levels.
- Utilize data and feedback to drive continuous improvement initiatives.
6.Compliance and Reporting:
- Ensure all order, tracking, and receipt activities comply with MEH policies and quality standards.
- Prepare and present regular reports on key performance indicators (KPIs) and operational metrics.
- Conduct audits and reviews to ensure adherence to standard operating procedures (SOPs).
7.Customer Service:
- Maintain a customer-centric approach in all order, tracking, and receipt activities.
- Address and resolve customer inquiries and complaints related to order processing and shipment tracking.
- Collaborate with customer service teams to enhance overall customer satisfaction.
Key Deliverables:
1.Weekly report covering:
a.Orders filled from stock KPI
b.Orders placed KPI
c.Delivery on time KPI
d.Delivery to workface KPI
e.Urgent request fulfilment KPI
f.Issues tracker
2.Resource forecasting report
3.Monthly internal audit schedule and report
Minimum Qualifications/ Experience
(in line with MEH Onboarding matrix)
Qualifications
- Degree in Supply Chain Management, Business Administration, a related field or 5 years experience in a similar role.
- Minimum of 3-5 years of experience in order management, logistics, or supply chain operations.
- Proven experience in a leadership or supervisory role.
- Strong understanding of order processing systems and shipment tracking technologies.
- Excellent organisational and problem-solving skills.
- Effective communication and interpersonal skills.
- Proficiency in using supply chain management software and tools.
- Ability to work under pressure and manage multiple tasks simultaneously.
Additional Qualifications/ Experience:
- Positive, can-do mentality
- Adaptive problem-solving mind set
- Proven track record of success.
- Strong leader with collaborative nature
- Ability to reach sensible compromise position
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
The HPC Jobs Service supports local people into exciting, long-term careers across our Project.
Order, Tracking and Receipting Team Leader
Altrad
Hinkley Point C
Accountabilities:
1.Team Leadership and Development:
- Lead and manage the order, tracking, and receipt team, providing guidance and support to ensure high performance.
- Conduct regular team meetings to communicate goals, expectations, and updates.
- Foster a positive and collaborative team environment.
- Identify training needs and facilitate professional development opportunities.
2. Order Processing:
- Oversee the end-to-end order processing to ensure accuracy and efficiency.
- Monitor order entry, modification, and cancellation processes.
- Coordinate with procurement to resolve order discrepancies and issues.
3.Shipment Tracking:
- Implement and maintain robust tracking systems for all shipments.
- Ensure timely and accurate updates on shipment statuses to relevant stakeholders.
- Liaise with logistics providers to address and resolve any shipping delays or issues.
4.Receipt of Goods:
- Supervise the receipt and verification of incoming goods.
- Ensure all received items are inspected for accuracy and quality.
- Coordinate with stores and inventory teams to ensure proper storage and recording of received goods.
5.Process Improvement:
- Identify areas for process improvement within order processing, tracking, and receipt operations.
- Develop and implement strategies to enhance efficiency, reduce errors, and improve service levels.
- Utilize data and feedback to drive continuous improvement initiatives.
6.Compliance and Reporting:
- Ensure all order, tracking, and receipt activities comply with MEH policies and quality standards.
- Prepare and present regular reports on key performance indicators (KPIs) and operational metrics.
- Conduct audits and reviews to ensure adherence to standard operating procedures (SOPs).
7.Customer Service:
- Maintain a customer-centric approach in all order, tracking, and receipt activities.
- Address and resolve customer inquiries and complaints related to order processing and shipment tracking.
- Collaborate with customer service teams to enhance overall customer satisfaction.
Key Deliverables:
1.Weekly report covering:
a.Orders filled from stock KPI
b.Orders placed KPI
c.Delivery on time KPI
d.Delivery to workface KPI
e.Urgent request fulfilment KPI
f.Issues tracker
2.Resource forecasting report
3.Monthly internal audit schedule and report
Minimum Qualifications/ Experience
(in line with MEH Onboarding matrix)
Qualifications
- Degree in Supply Chain Management, Business Administration, a related field or 5 years experience in a similar role.
- Minimum of 3-5 years of experience in order management, logistics, or supply chain operations.
- Proven experience in a leadership or supervisory role.
- Strong understanding of order processing systems and shipment tracking technologies.
- Excellent organisational and problem-solving skills.
- Effective communication and interpersonal skills.
- Proficiency in using supply chain management software and tools.
- Ability to work under pressure and manage multiple tasks simultaneously.
Additional Qualifications/ Experience:
- Positive, can-do mentality
- Adaptive problem-solving mind set
- Proven track record of success.
- Strong leader with collaborative nature
- Ability to reach sensible compromise position
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.