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Order, Tracking and Receipting Team Leader (CON40191)

Job Category:  Administration
Contract Partner Company:  MEH Alliance
Employing Company:  Altrad

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

 

Order, Tracking and Receipting Team Leader 

Altrad

Hinkley Point C

 

 

Accountabilities:

1.Team Leadership and Development:

  • Lead and manage the order, tracking, and receipt team, providing guidance and support to ensure high performance.
  • Conduct regular team meetings to communicate goals, expectations, and updates.
  • Foster a positive and collaborative team environment.
  • Identify training needs and facilitate professional development opportunities.

 

2. Order Processing:

  • Oversee the end-to-end order processing to ensure accuracy and efficiency.
  • Monitor order entry, modification, and cancellation processes.
  • Coordinate with procurement to resolve order discrepancies and issues.

 

3.Shipment Tracking:

  • Implement and maintain robust tracking systems for all shipments.
  • Ensure timely and accurate updates on shipment statuses to relevant stakeholders.
  • Liaise with logistics providers to address and resolve any shipping delays or issues.

 

4.Receipt of Goods:

  • Supervise the receipt and verification of incoming goods.
  • Ensure all received items are inspected for accuracy and quality.
  • Coordinate with stores and inventory teams to ensure proper storage and recording of received goods.

 

5.Process Improvement:

  • Identify areas for process improvement within order processing, tracking, and receipt operations.
  • Develop and implement strategies to enhance efficiency, reduce errors, and improve service levels.
  • Utilize data and feedback to drive continuous improvement initiatives.

 

6.Compliance and Reporting:

  • Ensure all order, tracking, and receipt activities comply with MEH policies and quality standards.
  • Prepare and present regular reports on key performance indicators (KPIs) and operational metrics.
  • Conduct audits and reviews to ensure adherence to standard operating procedures (SOPs).

 

7.Customer Service:

  • Maintain a customer-centric approach in all order, tracking, and receipt activities.
  • Address and resolve customer inquiries and complaints related to order processing and shipment tracking.
  • Collaborate with customer service teams to enhance overall customer satisfaction.

 

Key Deliverables:

1.Weekly report covering:
  a.Orders filled from stock KPI
  b.Orders placed KPI
  c.Delivery on time KPI 
  d.Delivery to workface KPI
  e.Urgent request fulfilment KPI
  f.Issues tracker


2.Resource forecasting report
3.Monthly internal audit schedule and report


Minimum Qualifications/ Experience 
(in line with MEH Onboarding matrix)
Qualifications 

  • Degree in Supply Chain Management, Business Administration, a related field or 5 years experience in a similar role.
  • Minimum of 3-5 years of experience in order management, logistics, or supply chain operations.
  • Proven experience in a leadership or supervisory role.
  • Strong understanding of order processing systems and shipment tracking technologies.
  • Excellent organisational and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Proficiency in using supply chain management software and tools.
  • Ability to work under pressure and manage multiple tasks simultaneously.

 

Additional Qualifications/ Experience:

  • Positive, can-do mentality 
  • Adaptive problem-solving mind set
  • Proven track record of success.
  • Strong leader with collaborative nature 
  • Ability to reach sensible compromise position 

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

 

Order, Tracking and Receipting Team Leader 

Altrad

Hinkley Point C

 

 

Accountabilities:

1.Team Leadership and Development:

  • Lead and manage the order, tracking, and receipt team, providing guidance and support to ensure high performance.
  • Conduct regular team meetings to communicate goals, expectations, and updates.
  • Foster a positive and collaborative team environment.
  • Identify training needs and facilitate professional development opportunities.

 

2. Order Processing:

  • Oversee the end-to-end order processing to ensure accuracy and efficiency.
  • Monitor order entry, modification, and cancellation processes.
  • Coordinate with procurement to resolve order discrepancies and issues.

 

3.Shipment Tracking:

  • Implement and maintain robust tracking systems for all shipments.
  • Ensure timely and accurate updates on shipment statuses to relevant stakeholders.
  • Liaise with logistics providers to address and resolve any shipping delays or issues.

 

4.Receipt of Goods:

  • Supervise the receipt and verification of incoming goods.
  • Ensure all received items are inspected for accuracy and quality.
  • Coordinate with stores and inventory teams to ensure proper storage and recording of received goods.

 

5.Process Improvement:

  • Identify areas for process improvement within order processing, tracking, and receipt operations.
  • Develop and implement strategies to enhance efficiency, reduce errors, and improve service levels.
  • Utilize data and feedback to drive continuous improvement initiatives.

 

6.Compliance and Reporting:

  • Ensure all order, tracking, and receipt activities comply with MEH policies and quality standards.
  • Prepare and present regular reports on key performance indicators (KPIs) and operational metrics.
  • Conduct audits and reviews to ensure adherence to standard operating procedures (SOPs).

 

7.Customer Service:

  • Maintain a customer-centric approach in all order, tracking, and receipt activities.
  • Address and resolve customer inquiries and complaints related to order processing and shipment tracking.
  • Collaborate with customer service teams to enhance overall customer satisfaction.

 

Key Deliverables:

1.Weekly report covering:
  a.Orders filled from stock KPI
  b.Orders placed KPI
  c.Delivery on time KPI 
  d.Delivery to workface KPI
  e.Urgent request fulfilment KPI
  f.Issues tracker


2.Resource forecasting report
3.Monthly internal audit schedule and report


Minimum Qualifications/ Experience 
(in line with MEH Onboarding matrix)
Qualifications 

  • Degree in Supply Chain Management, Business Administration, a related field or 5 years experience in a similar role.
  • Minimum of 3-5 years of experience in order management, logistics, or supply chain operations.
  • Proven experience in a leadership or supervisory role.
  • Strong understanding of order processing systems and shipment tracking technologies.
  • Excellent organisational and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Proficiency in using supply chain management software and tools.
  • Ability to work under pressure and manage multiple tasks simultaneously.

 

Additional Qualifications/ Experience:

  • Positive, can-do mentality 
  • Adaptive problem-solving mind set
  • Proven track record of success.
  • Strong leader with collaborative nature 
  • Ability to reach sensible compromise position 

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.

Apply now »