Relief General Catering Assistant Supervisor
The HPC Jobs Service supports local people into exciting, long-term careers across our Project.
Relief General Catering Assistant Supervisor
Somerset Larder
HPC
Rates: £21.66PH
Permanent
39 hours per week
Employee Benefits Menu
At Somerset Larder, we believe our people are the secret ingredient to our success. Here's a flavourful look at the benefits we've cooked up for our amazing team:
Generous Time Off
Savour a well-balanced blend of work and personal time with our generous annual leave allowance (31 days including bank holidays)
Pension Contributions with Extra Spice
Prepare for your future with a pension plan that goes beyond the basics - 5% from you, matched with a hearty 5% from us
Life Assurance
Our life assurance plan is here to provide peace of mind, so you can focus on serving up excellence
Cycle Scheme
Get a healthy and eco-friendly start to each day with our cycle scheme - perfect for working up an appetite!
Comprehensive Family Leave Benefits
When life serves up big changes, we're here to support you with a menu of family leave benefits designed so you can make memories as you care for your family.
Free Food and Drink on Shift
Enjoy a daily free meal/drink so you can fuel up and stay energised.
Employee Assistance Programme (EAP)/Mental Health First Aiders
Tap into our 24/7, all-year round helpline and portal Wisdom, loaded with resources on health, finances, legal advice and lifestyle tips - a full menu of support options
Christmas Shutdown
Relax during the festive period whilst the operation is closed between Christmas and New Year - a rarity for the Hospitality industry (option to volunteer for skeleton staffing)
Learning, Development and Apprenticeship Opportunities
Stir up new skills with a range of development and apprenticeship opportunities to help you grow your career and cook up success in the culinary world.
Access to Occupational Health
As a perk of being part of the HPC project, you will have access to Health Partners, the UK's leading provider of workplace health services
Refer a Friend Scheme
Use our employee referral programme and benefit financially by adding people from your professional network to our workforce.
Monthly Recognition: A Toast to you
Each month, we raise a glass to our star team members who go above and beyond, as nominated by their colleagues
Long Service Awards
Celebrate the milestones! Receive our heartfelt gratitude and special recognition at your 5- and 10-year anniversaries
Annual Team Awards
Join us for our annual awards event as we honour the outstanding contributions and achievements of our team. It's our way of saying cheers to you!
This benefits menu is our recipe for a rewarding and fulfilling career, where you can develop your talents and delight in the journey ahead.
This is a multi-location role; successful candidates must be willing to travel and have a flexible approach to working hours.
Key Areas of Responsibility
Team Leadership/Supervision:
To ‘set to work’ all General Assistants across the Unit/location at the start and during their shift.- To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
- To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
- To brief and communicate key messages, ensuring full understanding and competence.
To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards. - To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
- To conduct 121s and regular reviews, and seek/give updates/clarity to Managers.
- To support team members with customer service skills and knowledge.
- To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.
- To monitor, supervise and close work conducted by Tier 2 contractors within catering operations, i.e. maintenance, EPOS, etc (Aspens etc).
Operations:
- To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets.
- To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements.
- To oversee and contribute to the Bar area, inc stocktaking, service, cellar functions and legal requirements
- To have a basic understanding of Retail, GP and associated costs
- To ensure all food is delivered on time to the required quality standards.
- To serve food and beverage at additional functions as required by key customers.
- To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
- To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
- To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
- To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder.
- To ensure all quality records are completed accurately and on time.
- To carry out specific food service tasks as required.
- To carry out projects or other tasks as requested by management.
Health, Safety, Environmental and Service:
- To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
- To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
- To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
- Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.
- To drive and support Zero Harm Culture.
- Our Ideal candidate will have the following characteristics in line with our values
Togetherness
· Ability to work as part of a team
· A flexible approach to working hours
· Be supportive of colleagues
Nurture
· Keen to learn on the job
· Hold Food Safety Level 2 (or be able to achieve on appointment)
Pride
· Be honest and trustworthy
· Able to work independently
· Have a can-do approach
Planet
· Hygienic approach and manner
· Committed to zero harm and sustainable practices
Experience:
Essential
• HPC clearance including Health & Safety qualification and HPC induction
• A clear verbal and written communicator
• Great customer service approach
• Able to respond to changing circumstances and situations
• Able to identify and minimise wasteful practices
• Full, UK driving licence and have at least 12 months driving experience and no more than 6 points.
• Banksman training
• First aid trained
Desirable
• Numerate
• Confident with stock rotation and cash management
• Knowledgeable about allergens
• Experienced supervisor experience
• Able to up-sell and encourage further purchases by customers
• Committed to zero harm
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
The HPC Jobs Service supports local people into exciting, long-term careers across our Project.
Relief General Catering Assistant Supervisor
Somerset Larder
HPC
Rates: £21.66PH
Permanent
39 hours per week
Employee Benefits Menu
At Somerset Larder, we believe our people are the secret ingredient to our success. Here's a flavourful look at the benefits we've cooked up for our amazing team:
Generous Time Off
Savour a well-balanced blend of work and personal time with our generous annual leave allowance (31 days including bank holidays)
Pension Contributions with Extra Spice
Prepare for your future with a pension plan that goes beyond the basics - 5% from you, matched with a hearty 5% from us
Life Assurance
Our life assurance plan is here to provide peace of mind, so you can focus on serving up excellence
Cycle Scheme
Get a healthy and eco-friendly start to each day with our cycle scheme - perfect for working up an appetite!
Comprehensive Family Leave Benefits
When life serves up big changes, we're here to support you with a menu of family leave benefits designed so you can make memories as you care for your family.
Free Food and Drink on Shift
Enjoy a daily free meal/drink so you can fuel up and stay energised.
Employee Assistance Programme (EAP)/Mental Health First Aiders
Tap into our 24/7, all-year round helpline and portal Wisdom, loaded with resources on health, finances, legal advice and lifestyle tips - a full menu of support options
Christmas Shutdown
Relax during the festive period whilst the operation is closed between Christmas and New Year - a rarity for the Hospitality industry (option to volunteer for skeleton staffing)
Learning, Development and Apprenticeship Opportunities
Stir up new skills with a range of development and apprenticeship opportunities to help you grow your career and cook up success in the culinary world.
Access to Occupational Health
As a perk of being part of the HPC project, you will have access to Health Partners, the UK's leading provider of workplace health services
Refer a Friend Scheme
Use our employee referral programme and benefit financially by adding people from your professional network to our workforce.
Monthly Recognition: A Toast to you
Each month, we raise a glass to our star team members who go above and beyond, as nominated by their colleagues
Long Service Awards
Celebrate the milestones! Receive our heartfelt gratitude and special recognition at your 5- and 10-year anniversaries
Annual Team Awards
Join us for our annual awards event as we honour the outstanding contributions and achievements of our team. It's our way of saying cheers to you!
This benefits menu is our recipe for a rewarding and fulfilling career, where you can develop your talents and delight in the journey ahead.
This is a multi-location role; successful candidates must be willing to travel and have a flexible approach to working hours.
Key Areas of Responsibility
Team Leadership/Supervision:
To ‘set to work’ all General Assistants across the Unit/location at the start and during their shift.- To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
- To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
- To brief and communicate key messages, ensuring full understanding and competence.
To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards. - To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
- To conduct 121s and regular reviews, and seek/give updates/clarity to Managers.
- To support team members with customer service skills and knowledge.
- To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.
- To monitor, supervise and close work conducted by Tier 2 contractors within catering operations, i.e. maintenance, EPOS, etc (Aspens etc).
Operations:
- To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets.
- To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements.
- To oversee and contribute to the Bar area, inc stocktaking, service, cellar functions and legal requirements
- To have a basic understanding of Retail, GP and associated costs
- To ensure all food is delivered on time to the required quality standards.
- To serve food and beverage at additional functions as required by key customers.
- To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
- To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
- To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
- To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder.
- To ensure all quality records are completed accurately and on time.
- To carry out specific food service tasks as required.
- To carry out projects or other tasks as requested by management.
Health, Safety, Environmental and Service:
- To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
- To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
- To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
- Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.
- To drive and support Zero Harm Culture.
- Our Ideal candidate will have the following characteristics in line with our values
Togetherness
· Ability to work as part of a team
· A flexible approach to working hours
· Be supportive of colleagues
Nurture
· Keen to learn on the job
· Hold Food Safety Level 2 (or be able to achieve on appointment)
Pride
· Be honest and trustworthy
· Able to work independently
· Have a can-do approach
Planet
· Hygienic approach and manner
· Committed to zero harm and sustainable practices
Experience:
Essential
• HPC clearance including Health & Safety qualification and HPC induction
• A clear verbal and written communicator
• Great customer service approach
• Able to respond to changing circumstances and situations
• Able to identify and minimise wasteful practices
• Full, UK driving licence and have at least 12 months driving experience and no more than 6 points.
• Banksman training
• First aid trained
Desirable
• Numerate
• Confident with stock rotation and cash management
• Knowledgeable about allergens
• Experienced supervisor experience
• Able to up-sell and encourage further purchases by customers
• Committed to zero harm
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.