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Duty Manager

Job Category:  Hospitality and Catering
Contract Partner Company:  HOST Somerset
Employing Company:  HOST

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Duty Manager
HOST


Salary: £35000-£40000PA

Permanent

40 hours per week

 

The Duty Manager is accountable for the overall management of the HOST campus whilst on duty. With an in-depth knowledge of all areas of operations the Duty Manager will be capable of managing any given situation that may arise in a calm and professional manner, in keeping with HOST's policies and procedures, whilst utilising resources appropriate for the task. Robust communication and effective teamworking will be critical for success.
Shift Management & Handover

 

•    Adhere to a Duty Manager schedule (including evenings and weekends on a rotational  basis).
•    At the beginning of every shift, receive a comprehensive handover from the outgoing Duty Manager/Security Team Leader.
•    At the end of every shift, provide a full handover to the incoming Duty Manager/Security Team Leader.
•    Keep a meticulous Duty Manager log, recording all pertinent information in line with GDPR.
•    Utilise robust communication channels to ensure effective and complete handovers.


Operational Oversight


•    Maintain communication with all departmental teams, identifying and supporting potential issues.
•    Ensure all operations are running smoothly, maximising revenue opportunities, and ensuring guest satisfaction.
•    Ensure presence in key areas during peak times.
•    Walk the building regularly, engaging with guests, checking in with staff, spotting hazards, and ensuring smooth operations.
•    Conduct site inspections and audits as required.
•    Ensure meeting room set-ups are completed for the next day, in line with Event Orders.


Guest Experience & Engagement


•    Be highly visible to guests and team members, remaining fully contactable at all times.
•    Proactively engage with guests, enquire about their stay, and handle complaints professionally.
•    Focus on brand essence: "A good night's sleep means a good day's work" in a Zero Harm environment.
•    Ensure guest welfare and conduct trackers are maintained.


Compliance & Policy Adherence


•    Be fully conversant in all HOST policies, procedures, and SOPs.
•    Ensure decisions are compliant with HOST standards.
•    Support colleagues in maintaining defined SOP standards.
•    Understand and contribute to Occupational Health & Safety, Environmental, and Quality Policy objectives.


People Leadership & HR


•    Be a confident decision maker, quickly assessing situations and advocating solutions.
•    Deal with reasonable HR issues that arise out of hours.
•    Lead Campus teams in delivering objectives and managing incidents.
•    Act as a credible leader, role-modelling HOST values and behaviours.
•    Create and sustain a work environment aligned with the company vision, mission, and values.


Emergency & Incident Management


•    Be trained and competent in managing emergencies in line with HOST Emergency Procedures and SOPs.
•    Maintain a safe working environment for all teams.
•    Control incidents & follow-ups, including professional report writing.


Business Knowledge & Decision-Making


•    Gain a solid understanding of the HOST business and undertake relevant training.
•    Be knowledgeable in the Campus business model and operational processes.
•    Ensure business decisions are effective, well-thought-out, and support operational efficiency.
•    Any other reasonable duties required to support business operations.

 

Experience:

 

•    Demonstrable success in a similar role or a transferable skill set
•    Excellent Customer Service skills
•    Able to work on own initiative
•    Strategic in their over-all approach to business and a confident decision maker
•    Highly efficient with the ability to prioritise tasks
•    Accountable for their decisions and follow ups
•    Excellent communication skills adaptable to a wide range of audiences
•    Meticulous record keeping skills
•    Base level H&S training

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Duty Manager
HOST


Salary: £35000-£40000PA

Permanent

40 hours per week

 

The Duty Manager is accountable for the overall management of the HOST campus whilst on duty. With an in-depth knowledge of all areas of operations the Duty Manager will be capable of managing any given situation that may arise in a calm and professional manner, in keeping with HOST's policies and procedures, whilst utilising resources appropriate for the task. Robust communication and effective teamworking will be critical for success.
Shift Management & Handover

 

•    Adhere to a Duty Manager schedule (including evenings and weekends on a rotational  basis).
•    At the beginning of every shift, receive a comprehensive handover from the outgoing Duty Manager/Security Team Leader.
•    At the end of every shift, provide a full handover to the incoming Duty Manager/Security Team Leader.
•    Keep a meticulous Duty Manager log, recording all pertinent information in line with GDPR.
•    Utilise robust communication channels to ensure effective and complete handovers.


Operational Oversight


•    Maintain communication with all departmental teams, identifying and supporting potential issues.
•    Ensure all operations are running smoothly, maximising revenue opportunities, and ensuring guest satisfaction.
•    Ensure presence in key areas during peak times.
•    Walk the building regularly, engaging with guests, checking in with staff, spotting hazards, and ensuring smooth operations.
•    Conduct site inspections and audits as required.
•    Ensure meeting room set-ups are completed for the next day, in line with Event Orders.


Guest Experience & Engagement


•    Be highly visible to guests and team members, remaining fully contactable at all times.
•    Proactively engage with guests, enquire about their stay, and handle complaints professionally.
•    Focus on brand essence: "A good night's sleep means a good day's work" in a Zero Harm environment.
•    Ensure guest welfare and conduct trackers are maintained.


Compliance & Policy Adherence


•    Be fully conversant in all HOST policies, procedures, and SOPs.
•    Ensure decisions are compliant with HOST standards.
•    Support colleagues in maintaining defined SOP standards.
•    Understand and contribute to Occupational Health & Safety, Environmental, and Quality Policy objectives.


People Leadership & HR


•    Be a confident decision maker, quickly assessing situations and advocating solutions.
•    Deal with reasonable HR issues that arise out of hours.
•    Lead Campus teams in delivering objectives and managing incidents.
•    Act as a credible leader, role-modelling HOST values and behaviours.
•    Create and sustain a work environment aligned with the company vision, mission, and values.


Emergency & Incident Management


•    Be trained and competent in managing emergencies in line with HOST Emergency Procedures and SOPs.
•    Maintain a safe working environment for all teams.
•    Control incidents & follow-ups, including professional report writing.


Business Knowledge & Decision-Making


•    Gain a solid understanding of the HOST business and undertake relevant training.
•    Be knowledgeable in the Campus business model and operational processes.
•    Ensure business decisions are effective, well-thought-out, and support operational efficiency.
•    Any other reasonable duties required to support business operations.

 

Experience:

 

•    Demonstrable success in a similar role or a transferable skill set
•    Excellent Customer Service skills
•    Able to work on own initiative
•    Strategic in their over-all approach to business and a confident decision maker
•    Highly efficient with the ability to prioritise tasks
•    Accountable for their decisions and follow ups
•    Excellent communication skills adaptable to a wide range of audiences
•    Meticulous record keeping skills
•    Base level H&S training

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.

Apply now »