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Customer Service Administrator

Job Category:  Administration
Contract Partner Company:  Arc-UK
Employing Company:  Arc

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

 

 

Customer Service Administrator

Arc-UK

Bridgwater

 

Role:

The role is to manage the outsourced orders generated by the business; discuss client requirements, to advise on and provide service benefits, and manage supplier relationships and service levels. To drive reduction in cost and improvements in quality and efficiency.

 

Be proactive in adding value to the customer and identifying opportunities for both business growth and customer experience improvement.

 

The role requires the ability to source products and services for client needs to the benefit of both the end user and ARC. Liaising with colleagues in following process for the transaction and / or briefing procedure is crucial.

 

To promote the profile and services of ARC-UK to the HPC project and associated developments as well as other business in the Somerset area via social media, newsletters, promotions, etc.

 

The workplace will be ARC’s Bridgwater offices. The customers are primarily EDF/NNB and the Tier 1 contractors on the HPC construction project.

 

 

 

Skills & Abilities: 

 

  • Excellent interpersonal skills at all levels of customer contact.

 

  • A knowledge of reprographics and print is an advantage

 

  • Ability to work in a team.

 

  • Good attention to detail.

 

  • Use of word / excel and ability to learn and operate specific software systems (required to process work).

 

Experience:

 

  • Understanding the requirements of working to deadlines, KPIs and service levels is required.

 

  • Supplier management and / or marketing experience would be an advantage.

 

 

Additionally:

·        Hours of work would be Monday to Friday 8am – 4pm

·        Remuneration package – £25,000.00.

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

 

 

Customer Service Administrator

Arc-UK

Bridgwater

 

Role:

The role is to manage the outsourced orders generated by the business; discuss client requirements, to advise on and provide service benefits, and manage supplier relationships and service levels. To drive reduction in cost and improvements in quality and efficiency.

 

Be proactive in adding value to the customer and identifying opportunities for both business growth and customer experience improvement.

 

The role requires the ability to source products and services for client needs to the benefit of both the end user and ARC. Liaising with colleagues in following process for the transaction and / or briefing procedure is crucial.

 

To promote the profile and services of ARC-UK to the HPC project and associated developments as well as other business in the Somerset area via social media, newsletters, promotions, etc.

 

The workplace will be ARC’s Bridgwater offices. The customers are primarily EDF/NNB and the Tier 1 contractors on the HPC construction project.

 

 

 

Skills & Abilities: 

 

  • Excellent interpersonal skills at all levels of customer contact.

 

  • A knowledge of reprographics and print is an advantage

 

  • Ability to work in a team.

 

  • Good attention to detail.

 

  • Use of word / excel and ability to learn and operate specific software systems (required to process work).

 

Experience:

 

  • Understanding the requirements of working to deadlines, KPIs and service levels is required.

 

  • Supplier management and / or marketing experience would be an advantage.

 

 

Additionally:

·        Hours of work would be Monday to Friday 8am – 4pm

·        Remuneration package – £25,000.00.

 

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.

Apply now »